Return Policy
RETURN POLICY
LOCAL RETURNS
Charleston, Dorchester, Berkeley Counties
If you're not sleeping comfortably on your new mattress within the first 14 nights, we will accept a return on the mattress. You are responsible for a $175 pick-up/return fee. Upon receipt of the returned mattress and pick-up/return fee, a refund of the original purchase price will be credited to you provided the returned mattress is in like-new condition, free of stains, tears and not soiled. Returned mattresses are never resold as new mattresses.
SHIPPING RETURNS
If you're not sleeping comfortably on your new mattress within the first 14 nights, we will accept a return on the mattress. You are responsible for shipping charges ($400 – $650) and a $175 return fee. Upon receipt of the returned mattress and fee, a refund of the original purchase price will be credited to you provided the returned mattress is in like-new condition, free of stains, tears and not soiled. Returned mattresses are never resold as new mattresses.
All custom sizes are final and no returns allowed.
It is at The Charleston Mattress’ discretion to sell/exchange another mattress to the returning customer.
LOCAL RETURNS
Charleston, Dorchester, Berkeley Counties
If you're not sleeping comfortably on your new mattress within the first 14 nights, we will accept a return on the mattress. You are responsible for a $175 pick-up/return fee. Upon receipt of the returned mattress and pick-up/return fee, a refund of the original purchase price will be credited to you provided the returned mattress is in like-new condition, free of stains, tears and not soiled. Returned mattresses are never resold as new mattresses.
SHIPPING RETURNS
If you're not sleeping comfortably on your new mattress within the first 14 nights, we will accept a return on the mattress. You are responsible for shipping charges ($400 – $650) and a $175 return fee. Upon receipt of the returned mattress and fee, a refund of the original purchase price will be credited to you provided the returned mattress is in like-new condition, free of stains, tears and not soiled. Returned mattresses are never resold as new mattresses.
All custom sizes are final and no returns allowed.
It is at The Charleston Mattress’ discretion to sell/exchange another mattress to the returning customer.
